What to expect

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    Prior to your appointment

    Fill out the New Client Information form that can be found under the New Patient Center tab. – As a courtesy to our other patients, if you need to change your appointment time, please let us know at least 24 hours prior to your visit. – If your dog or cat is having a surgery, ultrasound, or endoscopic procedure here, please remember to not feed them after midnight and no water after 6AM the morning of the procedure.

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    The day of your appointment

    Please bring any medications your dog or cat is currently taking, both over-the-counter and prescribed. – If your dog or cat may stay for diagnostics or surgery and they are on a prescription or special diet, please bring enough food for at least two meals. We do carry several premium over-the-counter diets for hospitalized patients if you should choose not to bring food for your dog or cat.

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    Expectations for your appointment

    Your dog or cat’s weight and vital signs will be assessed on arrival, and a physical examination will be performed. Any case history, lab work, and/or radiographs sent from your dog or cat’s primary care veterinarian will be reviewed. The specialist will then discuss their findings with you, and together you will come up with a treatment plan that is best for both you and your dog or cat. An estimate for the agreed plan will then be reviewed.

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    Prior to Discharge

    Upon completion of your dog or cat’s consultation, diagnostic procedure or surgery, your dog or cat’s primary care veterinarian will be contacted with a complete written report regarding the care and management of your dog or cat. Prior to your dog or cat’s discharge from our hospital, a member of our medical team will review any discharge instructions with you and answer any questions you may have. Your invoice will also be reviewed at this time.

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    Payment options

    A deposit will be required for any patient admitted to the hospital. The remaining balance will be due at the time of discharge. We accept all major credit cards as well as Care Credit. To find out more about Care Credit or to apply please visit them at carecredit.com.

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    Our promise

    Thank you for entrusting the MarQueen Animal Clinic – Specialty – Emergency with the care and treatment of your beloved dog or cat. We strive to provide your dog or cat with both the highest quality and the most compassionate veterinary care possible.